Evidence checklist
Airline claim evidence checklist: save these documents now
A strong airline request is usually a clear timeline with the right attachments. This checklist helps you collect the record while the app notifications and gate screens are still available.
the best time to collect evidence is before the airport session disappears
The core documents
Keep the booking confirmation, boarding passes, bag tags, airline messages, airport-board photos, rebooking details, actual arrival time, and receipts for expenses.
Add the names of people you spoke with, reference numbers, and a short note explaining what you asked for and what the airline answered.
Turn the folder into a message
Name files consistently, put the timeline first, and ask for one specific next step. The TravelRightsPro report is designed to help you decide what to attach and how to phrase the request.
Do screenshots count as evidence?
They can be useful, especially when they show the airline message, date, time, flight number, or reference number. Keep the original email or document too when possible.
How long should I keep the records?
Keep them until the airline, insurer, or relevant authority has closed the matter and any appeal or deadline has passed.