Baggage
Airline baggage compensation: delayed, damaged, or missing bag
Baggage problems split into different cases: delayed delivery, damage, missing contents, or a bag that never arrives. Start at the airport and preserve the reference numbers before you leave.
the baggage tag and PIR reference are your first evidence anchors
File the airport report before going home
Get the property irregularity report or equivalent reference, photograph the bag tag and damage, and save the delivery updates. Keep receipts for reasonable essentials and repair estimates.
Do not throw away damaged luggage or packaging before documenting it. The condition of the bag can matter later.
Watch the deadline
Baggage complaints can have different notice periods. Put the airline's deadline and your report number in one place, then use the scan to organize the message and attachments.
What is a PIR number?
It is the airport baggage report reference used to identify a delayed or missing bag. Keep it with your bag tag and flight record.
Can I claim clothing bought during a delay?
Possibly, depending on the route, circumstances, and reasonableness of the expenses. Keep receipts and proof the bag was delayed.