United Airlines delay and cancellation guide
A plain-English starting point for United travelers dealing with delays, cancellations, missed connections, or missing luggage.
Start here
Save the original itinerary, boarding pass, delay notices, and rebooking details.
Ask the gate agent for the disruption reason and preserve any voucher or hotel instructions in writing.
If baggage is missing, file the report before leaving the terminal and keep the tracking number and itemized receipts.
The answer can depend on the route, operating carrier, cause of the disruption, United’s current customer commitments, ticket terms, and whether an international rule applies. Meal, hotel, rebooking, refund, and expense questions should be checked against the written terms for the specific trip.
Visit the baggage service counter, file the appropriate report, and keep the tracking reference. Save receipts for reasonable, documented essentials and review United’s current claim instructions before submitting an itemized request.
Run the free 30-second scan to organize the disruption facts. The optional $19 Rights Map adds an evidence checklist, timing notes, and a ready-to-adapt message. TravelRightsPro is independent, does not take a percentage of any recovery, and does not guarantee an outcome.