Lufthansa delay and cancellation guide
A plain-English starting point for Lufthansa travelers dealing with delays, cancellations, missed connections, or missing luggage.
Start here
Record the full itinerary, operating carrier, departure airport, and final arrival time.
Keep re-routing or refund options, care instructions, and every delay or cancellation notice.
Report missing baggage before leaving the arrival airport and preserve the PIR reference and receipts.
Not every itinerary has the same coverage. The departure airport, destination, operating carrier, connection structure, disruption cause, and notice timing all matter. Use official guidance for the current rule and treat this page as an organizing checklist, not a legal determination.
Keep each boarding pass, booking segment, rebooking message, final arrival time, baggage report, and itemized expense receipt. These records help explain what happened across multiple flight legs.
Run the free 30-second scan to organize the disruption. The optional $19 Rights Map adds an evidence checklist, timing notes, and a ready-to-adapt message. TravelRightsPro is independent and does not guarantee compensation or reimbursement.