Baggage desk
Lost baggage compensation: what to save before you file a claim
A plain-English checklist for delayed, damaged, or lost bags, including the records that help separate a real claim from a vague complaint.
Start with the airline record
Ask for the baggage report or tracking reference before leaving the airport. Photograph the bag tag, keep the delivery address you provided, and save the airline app or email status with a timestamp.
The U.S. Department of Transportation says airlines must compensate passengers for lost, delayed, or damaged baggage subject to applicable limits and rules. That does not mean every purchase is automatically reimbursed, so the evidence file matters.
Keep delayed-bag expenses reasonable and verifiable
Save itemized receipts for necessary incidental purchases and write one short note explaining why each purchase was needed while the bag was delayed. Keep ordinary shopping separate from emergency replacement items.
For domestic travel, DOT guidance identifies a maximum baggage-liability amount of $4,700 per passenger. The applicable route, itinerary, depreciation, exclusions, and proof still matter, so do not treat the limit as a guaranteed payout.
Ask for a specific review
Your first message should identify the flight, baggage reference, dates, delivery status, and attached receipts. Ask the airline to review the documented delay or loss and explain which additional records it needs.
TravelRightsPro is an informational tool, not an airline, insurer, or law firm. Use the free scan to organize the situation before deciding whether the $19 Rights Map is useful.
Common questions
What should I save first?
Ask for the baggage report or tracking reference before leaving the airport. Photograph the bag tag, keep the delivery address you provided, and save the airline app or email status with a timestamp.
Does this situation guarantee compensation?
No. Eligibility, reimbursement, or compensation depends on the route, carrier, cause, provider terms, applicable rules, and the records you can document. TravelRightsPro provides information and document preparation, not legal advice or a guaranteed outcome.